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Delivery Policy


Dispatch and Delivery Times

We aim to dispatch all orders within 2 workings days. This does not include made to order and personalised items; these can take up to 10 working days to dispatch. Delivery times shown in the product information are estimates only. Our couriers usually deliver between 8am and 7pm, Monday to Saturday. We are unable to offer collection of orders.

 

Delivery Address

For security reasons, we can only deliver to the registered payment address, given at the time of placing the order; this cannot be changed. We are only able to deliver to UK mainland addresses.

 

Delivery Costs

We offer free delivery on all items to mainland UK addresses; we are unable to deliver Internationally, to Northern Ireland, the Scottish Highlands, or any UK Islands.

 

Couriers and Tracking

For us to offer free delivery across all our products, we use several different shipping companies. This allows us to select the best option depending on weight and the size of the order. When available, we provide the delivery tracking number and information on how to use it.

 

Accepting Delivery

You should ensure suitable measures are taken to receive delivery of products. Deliveries should be immediately checked for damage, we recommend checking before signing to allow a record of damage to be made. We must be informed by email within 5 working days of any fault or damages to arrange return. Failure to do this will result in our considering you to have accepted the order. Delivery of an order is completed when delivery of the products is accepted.

 

Please review our full Terms and Conditions and other policies for more information.



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Contact Us Tel: 01422 752 852
Email: hello@kwerks.co.uk
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Kwerks is a trading name of Seyden Limited.