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Refund and Cancellation Policy

Returns

Should you decide that you no longer want to keep your purchase it can be returned to us, so we can refund or exchange as required. Your purchase should be returned within 14 days of receiving delivery of your order. Your purchase should be returned in its original condition – undamaged, unused with labels and packaging completely intact. When we have received your returned order, payment will be refunded to the original payment method. Please contact us to arrange any returns.

Cancellations
You have a right to cancel your order up to 14 days from receiving delivery. For multiple item orders, the cancellation period ends 14 days from receiving delivery of the last item. Failure to notify us of your intention to cancel within this shall result in us considering you to have accepted the order. Following your intention to cancel, you have 14 days to return the products to us in original condition. A cancellation form is available on request.

Items That Can’t Be Returned
Unless faulty, we are unable to offer exchange or refund on the following items:
  • Products made to order
  • Personalised Items
  • Perishable goods

Returns Terms and Conditions
  • All returns must be prearranged
  • Proof of purchase is required
  • Unwanted items should be returned within 14 days
  • All items and packaging should be returned in original condition
  • Refunds do not cover the cost of return postage
  • We are unable to accept returns on certain products, unless faulty
  • This policy does not affect your statutory rights

Please review our full Terms and Conditions and other policies for more information.



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Kwerks is a trading name of Seyden Limited.